Legal document

Privacy policy

How we handle the personal data provided through this website, under the Brazilian General Data Protection Law (Law no. 13,709/2018).

Last updated: August 23, 2026

WF Service Usinagem e Manutenção LTDA values the privacy and the protection of the personal data of its clients, partners, suppliers and other users of this website.

This Privacy Policy explains, transparently, how we collect, use, store, share and protect the personal data provided through the WF Service website, in accordance with Law no. 13,709/2018 — the Brazilian General Data Protection Law (LGPD) — and other applicable rules.

1. Who is the data controller

The controller of the personal data processed through this website is:

WF Service Usinagem e Manutenção LTDA
Company register (CNPJ): 55.651.599/0001-15
Address: R. Cinqüenta e Oito, 0, Jardim Atlântico, Maricá - RJ, CEP 24935-085
E-mail for privacy matters: contato@wfservice.com.br

This e-mail address may also be used for requests relating to the exercise of the rights set out in the LGPD.

2. What personal data we may collect

WF Service collects only the data necessary for the purposes described in this Privacy Policy.

When the user fills in the contact or quotation request forms, the following may be collected:

  • Name
  • Job title or role
  • Company
  • E-mail address
  • Telephone number
  • Location where the work is to be carried out
  • Technical description of the demand or requirement presented
  • Any other information the user chooses to provide in the message field

Certain technical data relating to the use of the website may also be recorded where necessary for its operation, security and the prevention of abuse, such as IP address, date and time of access, browser information and technical characteristics of the device.

We do not deliberately request sensitive personal data through the website forms. We recommend that users do not provide unnecessary information, particularly sensitive personal data or information about third parties.

3. How we use personal data

The personal data collected may be used to:

  • Respond to contact requests
  • Assess and respond to quotation requests
  • Prepare commercial and technical proposals
  • Contact the requester to clarify information
  • Handle and follow up commercial opportunities
  • Keep records relating to the service provided and the commercial relationship
  • Comply with legal, regulatory and contractual obligations
  • Protect the website against fraud, abuse, unauthorised access and other unlawful activity
  • Regularly exercise the company rights in administrative, judicial or out-of-court proceedings, where applicable

Personal data will not be used for purposes incompatible with those stated in this Privacy Policy.

WF Service does not sell, rent or otherwise make personal data available to third parties for the purpose of commercially exploiting that data.

4. Legal bases for processing

The processing of personal data carried out by WF Service will be based on the legal bases set out in the LGPD, according to the purpose and the specific circumstances of the processing.

The legal bases that may apply include:

  • Carrying out procedures relating to a request by the data subject, including responding to quotation requests and entering into commercial negotiations
  • Compliance with a legal or regulatory obligation, where applicable
  • The regular exercise of rights, including in judicial, administrative or arbitration proceedings
  • Legitimate interest, where there is an adequate basis and the fundamental rights and freedoms of the data subject are respected
  • Consent, where this is the appropriate legal basis and obtaining it is necessary

Where processing depends on consent, it will be requested appropriately and may be withdrawn by the data subject under the terms of the applicable legislation.

5. Sharing of personal data

Personal data may be shared, where necessary and in accordance with the applicable legislation, with:

  • Hosting and technology infrastructure providers
  • Services used for storage, security, communication or e-mail delivery
  • Service providers necessary for the maintenance and operation of the website
  • Public authorities, regulators or competent bodies, where there is a legal or regulatory obligation or a court order
  • Third parties involved in the service or its execution, where sharing is necessary for the stated purpose and there is an adequate legal basis

WF Service seeks to limit sharing to the data strictly necessary for each purpose.

Where applicable, suppliers and service providers that process personal data on behalf of WF Service are subject to the confidentiality, security and data protection obligations relevant to the activity carried out.

6. Storage and retention period

Personal data will be stored for the period necessary to fulfil the purposes for which it was collected, as well as to meet legal, regulatory and contractual obligations and for the regular exercise of rights.

The retention period may vary according to:

  • The nature of the information
  • The purpose of the processing
  • The existence of legal or regulatory obligations
  • The need to keep records for the defence of rights
  • The commercial relationship established with the data subject or their company

Where the data is no longer necessary and there is no legal basis justifying its retention, it may be deleted, anonymised or subjected to another measure permitted by the applicable legislation.

7. Information security

WF Service adopts technical and administrative measures that are reasonable and appropriate to the nature of the data processed and the risks involved, seeking to protect personal information against unauthorised access, destruction, loss, alteration, or improper communication or disclosure.

Security measures may include:

  • Access control to systems
  • Restricting access to information on a need-to-know basis
  • Use of security and authentication mechanisms
  • Protection of the transmission of information through available technologies
  • Monitoring and logging of technical and security events, where necessary
  • Adoption of procedures for the prevention of and response to incidents

Despite the measures adopted, no electronic system is completely immune to failures or attacks. WF Service therefore also recommends that users adopt appropriate security practices when using the internet.

8. Rights of data subjects

Under the terms of the LGPD, the data subject may exercise the rights set out in the legislation, subject to the applicable legal conditions and exceptions.

These rights include:

  • Confirming that their personal data is being processed
  • Requesting access to the personal data processed
  • Requesting the correction of incomplete, inaccurate or out-of-date data
  • Requesting information about the processing and, where applicable, about the sharing of their data
  • Requesting the anonymisation, blocking or deletion of data processed in breach of the legislation, where applicable
  • Requesting data portability, subject to the applicable regulations
  • Withdrawing consent previously given, where the processing is based on that ground
  • Requesting the deletion of data processed on the basis of consent, where applicable and subject to the legal exceptions
  • Objecting to certain processing, in the cases provided for by the legislation
  • Exercising other rights guaranteed by the LGPD

Requests should be sent to contato@wfservice.com.br.

WF Service may request additional information to confirm the identity of the requester and to avoid improperly disclosing personal data to third parties.

Requests will be assessed and answered within the periods and under the conditions established by the applicable legislation.

9. Cookies and similar technologies

The WF Service website may use cookies and similar technologies necessary for its operation, security, configuration and for improving the browsing experience.

For example, certain cookies may be used to store preferences selected by the user, such as the language chosen on the website.

The website may also use third-party resources, such as tools, widgets or services embedded in the pages, which may use cookies or similar technologies in accordance with their own policies and settings.

The use of non-essential cookies, where applicable, will be carried out in accordance with the legislation in force and with the options made available to the user.

WF Service may update its cookie practices whenever it incorporates new services, analytics tools, third-party resources or features that change how these technologies are handled.

10. Third-party services

Certain features of the website may depend on services, platforms or content provided by third parties.

Those third parties may process data in accordance with their own privacy policies, terms of use and settings.

WF Service seeks to use only services compatible with the purposes of the website and adopts reasonable measures to reduce risks relating to the processing of data by third parties.

Users are advised to consult the privacy policies of any third-party services accessed through the website.

11. International transfer of data

Depending on the technology, hosting, communication or other tools used on the website, certain personal data may be stored or processed outside Brazil.

Where there is an international transfer of personal data, WF Service will seek to observe the requirements and mechanisms set out in the LGPD and in the applicable regulations.

12. Privacy contact

WF Service provides the following channel for questions, requests or the exercise of rights relating to the processing of personal data:

E-mail: contato@wfservice.com.br

Where the company is exempt from formally appointing a data protection officer under the regulations applicable to small-scale processing agents, this channel will be used to communicate with data subjects on matters relating to data protection. The ANPD regulations provide for this possibility for certain small-scale agents.

13. Changes to this Privacy Policy

This Privacy Policy may be amended whenever necessary to reflect changes in the activities of WF Service, in the services used by the website, in the legislation or in data protection practices.

The most recent version will always be available on this page, together with the corresponding update date.

We recommend that users consult this Privacy Policy periodically.

14. Final provisions

This Privacy Policy is intended to provide transparency about the processing of personal data carried out through the WF Service website.

The processing of personal data will be carried out in accordance with the applicable legislation, in particular Law no. 13,709/2018 — the Brazilian General Data Protection Law (LGPD) — respecting the principles of purpose, suitability, necessity, security, transparency and the other principles set out in the legislation.

WF Service Usinagem e Manutenção LTDA
Company register (CNPJ): 55.651.599/0001-15
Maricá — Rio de Janeiro — Brazil
E-mail: contato@wfservice.com.br